Set up and manage Salesforce channels in Slack
Salesforce channels allow your team to update Salesforce records and centralize conversations about customers right in Slack. You can create and manage channel configurations to control which record types can be used in Salesforce channels.
Note: You’ll need to connect Slack and Salesforce to use Salesforce channels in Slack.
Configure Salesforce channels
Create a configuration for each record type your members can use when they create a Salesforce channel. Salesforce channels can map to any record type except Users.
Free, Pro, and Business+ plans
Enterprise Grid plan
- From your desktop, click your workspace name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click Manage, then select Add channel configuration.
- Choose an object type from the drop-down menu, then click Next.
- Select an option from the drop-down menu below Default channel visibility to choose the default privacy settings for new Salesforce channels.
- If you’d like, select an option from the drop-down below Default list tab to choose the default record type that displays in the Related record tab.
- Click Save.
Salesforce channels are org-wide multi-workspace channels.
- From your desktop, click your organization name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click Manage, then select Add channel configuration.
- Choose an object type from the drop-down menu, then click Next.
- Select an option from the drop-down menu below Default channel visibility to choose the default privacy settings for new Salesforce channels.
- If you’d like, select an option from the drop-down below Default list tab to choose the default record type that displays in the Related record tab.
- Click Save.
Note: Privacy for Salesforce channels differs from Slack channels in some ways. Learn more about channel visibility by visiting Security for Salesforce channels.
Manage Salesforce channel configurations
You can edit configurations or remove configurations you no longer need.
Free, Pro, and Business+ plans
Enterprise Grid plan
- From your desktop, click your workspace name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click the three dots icon next to a Salesforce channel configuration.
- Click Edit configuration or Remove Configuration and follow the prompts.
- Choose Save or Remove to finish.
- From your desktop, click your organization name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click the three dots icon next to a Salesforce channel configuration.
- Click Edit configuration or Remove Configuration.
- Choose Save or Remove to finish.
Note: Editing or removing a Salesforce channel configuration won’t affect Salesforce channels that have already been created.
Manage Salesforce record previews
When someone shares a Salesforce record in a channel or direct message (DM), a preview will appear containing record details. You can restrict the details that appear in record previews and allow exceptions for certain record object types (like Account or Opportunity) to override these restrictions. Here are the options:
-
Show record details (default)
Record name, object, and record details (such as Stage or Amount) are shown. -
Show name and object only
No additional fields are shown
-
Show object only
Only the record object type is shown
Note: Record previews are visible to all members of the conversation they appear in, regardless of member permissions in Salesforce. Visit Security for Salesforce channels to learn more about permissions for record previews.
Free, Pro, and Business+ plans
Enterprise Grid plan
- From your desktop, click your workspace name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click the Settings tab.
- Under Record unfurl settings, click Edit.
- Choose an unfurl setting from the drop-down menu.
- Below Exceptions, choose which record object types to show record details for, if you’d like.
- Click Save.
- From your desktop, click your organization name in the sidebar.
- Hover over Tools & settings, then click Manage Salesforce Organizations.
- Select a Salesforce org.
- Click the Settings tab.
- Under Record unfurl settings, click Edit.
- Choose an unfurl setting from the drop-down menu.
- Below Exceptions, choose which record object types to show record details for, if you’d like.
- Click Save.
Tip: Edit your page layout in Salesforce to include an Open in Slack button so your members can open a Salesforce channel from its corresponding record.
- Workspace Owners (Free, Pro Business+), Org Owners (Enterprise Grid), and Salesforce Admins
- Available on all plans